Support · §02
Returns & exchanges.
- 01
14 days from delivery.
You have 14 days from the day your order is delivered to start a return or size exchange.
- 02
Unworn, unwashed, tags on.
Pieces need to come back in the condition they arrived in. We can't take returns on anything that's been worn out or washed.
- 03
Email the studio.
Send a note to studio@blackmane.co with your order number and what you'd like to do. We reply inside one business day with a prepaid label (US) or a return slip (international).
- 04
Refund or exchange.
Refunds land on the original card within five business days of us receiving the piece back. Exchanges ship next priority slot — usually three days.
Made-to-order pieces in a discontinued fabric are final sale — we say so loudly on the product page before you check out.